website compliance guidelines

Updated on April 20, 2022

The seller’s website must not contain any unsubstantiated statements or claims suggesting the CBD or hemp-derivates can benefit the health of users. 

This is a federal mandate established by the Food and Drug Administration and supported by the Federal Trade Commission (FTC).


All unsubstantiated health claims MUST BE REMOVED prior to submitting an application for a merchant account.

Your Website
Must Be Live or Password Accessible

Websites must be published and "live" at the time of submitting an application for a merchant account. *It is NOT necessary that all products be listed or publish. At a minimum have at least 5 or 6 products ready for inspection. If the website is not yet "live" email us a link containing a Username and Password allowing bank underwriters access for inspection purposes.

Policy Statements

  • Terms and Conditions of Use Refund Policy (*this policy must clearly describe the conditions upon which a refund will be approved, the method and time frame in which funds will be returned to the buyer.
  • Returns Policy
  • Shipping Policy
  • Privacy Policy
  • FDA Disclaimer - publish the disclaimer statement in the footer section of the website slightly above the copyright area.

  • Age
    Verification Gate

    Use a software app or plugin to verify the legal age of website visitors as a prerequisite for entry into your website.

    Contact Page
    A Phone# and Address

    The contact page of the website must feature complete contact details. This includes; a physical address, a telephone number for customer service purpose, and an email address.

    Certificates of

    Laboratory-issued certificates of analysis (COAs) for each batch of CBD, delta-8/9 and/or kratom product must be published on the website. We strongly recommend placing a like to COAs in the footer area of the website.

    speak with a member of our underwriting team

    law firm cta top pic

    Helpful Tools (100% Free)

    Do you sell CBD, Delta-8/9, Hemp Flower, Pre-rolls, or Kratom?

    Take a look at a fully functional demo website published on Shopify. We create customized payment capture forms on Shopify to help merchants reduce the risk of getting their website shut down for violating Shopify's terms of use policy.

    Supporting Documents

    Helpful Information
    1. Compile and upload all of the documents shown below into a Google Drive folder or Dropbox folder.
    2. Afterward, email to us a hyperlink to your stored documents.

    Got questions? Call our sales and support team at (818) 850-1034