1550 Larimer Street

Denver, Colorado 80202
Email: [email protected]

Telephone (424) 209-2890

Support (818) 850-1034


website compliance guidelines

Updated on April 20, 2022

If you are business owner selling hemp derived CBD, delta 8/9, CBD & Delta-8 and vapes; pay careful attention to these new underwriting requirements. 

Five of the top US domestic banks that support hemp sellers and delta 8/9/10 introduced these new requirements in late April. 

Failure to comply with bank or card brand regulations will slow down the approval process or prevent you from getting credit card processing altogether. *Follow the rules.


The Federal Trade Commission (FTC) and the Federal Drug Administration (FDA) strictly prohibited unsubstantiated health claims. Any verbiage implying that the use of CBD can potentially; heal, cure, relieve pain, alleviate stress, mitigate causes of ailments, etc., MUST BE REMOVED. This federal requirement includes the use of customer testimonials purporting the same.

THE Website
Must Be "Live" or Password Accessible

Websites must be published and "live" at the time of submitting an application for a merchant account. *It is NOT necessary that all products be listed or publish. At a minimum have at least 5 or 6 products ready for inspection. If the website is not yet "live" email us a link containing a Username and Password allowing bank underwriters access for inspection purposes.

Policy Statements

  • Terms and Conditions of Use Refund Policy (*this policy must clearly describe the conditions upon which a refund will be approved, the method and time frame in which funds will be returned to the buyer.
  • Returns Policy
  • Shipping Policy
  • Privacy Policy
  • FDA Disclaimer - publish the disclaimer statement in the footer section of the website slightly above the copyright area.

  • Age
    Verification Gate

    Use a software app or plugin to verify the legal age of website visitors as a prerequisite for entry into your website.

    Contact Page
    A Phone# and Address

    The contact page of the website must feature complete contact details. This includes; a physical address, a telephone number for customer service purpose, and an email address.


    Laboratory-issued certificates of analysis (COAs) for each batch of CBD, delta-8/9 or kratom product sold must be published on the website. Do not publish a product on the website if a valid COA is not available for the product.

    Supporting Documents:

    Email to us the following documents along with your merchant application

    Helpful Information
    1. Compile and upload all of the documents shown below into a Google Drive folder or Dropbox folder.
    2. Afterward, email to us a hyperlink to your stored documents. Our email address is: [email protected]

    Helpful Tools (100% Free)

    Do you sell CBD, Delta-8/9, Hemp Flower, Pre-rolls, or Kratom?

    Take a look at a fully functional demo website published on Shopify. We create customized payment capture forms on Shopify to help merchants reduce the risk of getting their website shut down for violating Shopify's terms of use policy.